Effective Date: January 9, 2025

 

At Lyresonali, we are dedicated to providing high-quality home furniture and excellent customer service. This Sales Policy outlines the terms and conditions under which we sell products, as well as your rights and responsibilities when purchasing from our website. By making a purchase from Lyresonali, you agree to abide by the conditions outlined in this Sales Policy.

 

1. Product Availability

All products available for sale on our website are subject to availability. While we strive to keep our online inventory up-to-date, occasional discrepancies may occur. If a product you ordered is out of stock or unavailable, we will notify you promptly and offer alternatives, such as a backorder, exchange, or full refund.

 

2. Pricing and Payment Terms

Pricing: All prices listed on our website are in USD and are subject to change without notice. Prices are inclusive of taxes unless otherwise specified. Shipping charges are additional and will be calculated at checkout based on your delivery location and the size of your order.

Payment Methods: We accept a variety of payment methods, including major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment gateways. By submitting an order, you confirm that you have the legal right to use the payment method provided.

Payment Processing: Your payment will be processed when you place an order. Once your payment is successfully processed, you will receive an order confirmation email. Orders will not be shipped until full payment is received.

3. Order Confirmation and Acceptance

Upon placing an order, you will receive an Order Confirmation email acknowledging receipt of your order. This email does not constitute acceptance of your order. Lyresonali reserves the right to accept or reject your order for any reason, including but not limited to issues related to stock availability, pricing discrepancies, or payment verification. An Order Acceptance email will be sent once your order has been processed and is ready for shipment.

 

4. Shipping and Delivery

Shipping Policy: We ship to most locations within the United States. Shipping costs will vary depending on the delivery address, the weight of the items, and the delivery method chosen.

Estimated Delivery Time: Delivery times vary by product and location. Most orders are processed and shipped within 3–5 business days. Estimated delivery times will be provided at checkout.

Shipping Carrier: We partner with reliable carriers such as UPS, FedEx, and USPS to deliver your orders. Delivery times and tracking information will be provided once your order has been dispatched.

International Shipping: Currently, we do not offer international shipping. All shipments are limited to the United States, but we are exploring options to expand our shipping services in the future.

5. Handling of Damaged Goods

We take great care in packaging and shipping your furniture to ensure it arrives in excellent condition. However, if your item arrives damaged, please follow these steps to ensure a smooth resolution:

 

Inspect Upon Delivery: Inspect your item for damages immediately upon delivery. If you notice any damage, do not accept the delivery or sign for the item.

Report Damages: Contact our customer service team within 48 hours of receiving the damaged goods. Provide photographic evidence of the damage, along with your order number and any relevant details.

Replacement or Refund: Depending on the situation, we will either replace the damaged item or offer a full refund. We may also require the return of the damaged item at our expense.

6. Order Cancellations

You may cancel an order within 24 hours of placing it, provided that the order has not been processed or shipped. If you wish to cancel your order after it has been shipped, you will need to follow our Return Policy once the item has been delivered.

 

7. Returns and Exchanges

For returns and exchanges, please refer to our Return and Refund Policy. In summary:

 

Eligibility: Returns must be requested within 30 days from the date of delivery. Items must be returned in their original condition and packaging.

Restocking Fees: Certain items may incur a restocking fee of up to 20% if they are returned after use or in damaged condition.

Exchanges: If you wish to exchange an item, you may initiate a return for a refund and place a new order for the desired product.

8. Sales Tax

Sales tax is charged in accordance with state and local laws. The applicable tax rate will be automatically calculated at checkout based on the shipping address provided. If you are located in a state where we are required to collect sales tax, the tax will be added to your total purchase price.

 

9. Gift Cards

Gift cards can be purchased on our website and used as payment for future orders. They are non-refundable, non-transferable, and cannot be redeemed for cash unless required by law. If your purchase exceeds the value of your gift card, you will need to pay the remaining balance using another accepted payment method.

 

10. Customer Support

Our customer support team is available to assist you with any questions or concerns regarding your order. Please contact us at:

 

Phone: (970) 533-1041

Email: info@lyresonali.com

Website: https://lyresonali.com/

Mailing Address: 212 E Mancos, Colorado (CO), 81328

We aim to respond to inquiries as promptly as possible, typically within 1–2 business days.

 

11. Disclaimer of Warranties and Liability

All products are sold “as is”, and we make no representations or warranties regarding the suitability, accuracy, or quality of the products offered. Lyresonali is not liable for any damages, including but not limited to direct, indirect, or consequential damages, resulting from the use of our products. Customers are responsible for inspecting products before use and following all manufacturer guidelines.

 

12. Changes to the Sales Policy

Lyresonali reserves the right to amend or update this Sales Policy at any time without notice. Changes will be reflected on this page with an updated Effective Date. We encourage you to review this policy periodically.